Get in touch with our team
Questions about your account, deposits, withdrawals or bonus terms? Support can help with account access, document requests, game loading and other technical concerns. You can also send general feedback, including anything that is not working as expected on mobile or desktop. Choose the contact channel that suits you: email for a written record or phone for a direct conversation during working hours. When contacting us about an account, include your registered email address so we can find the right details.
| Department | Contact |
|---|---|
| Customer support email | [email protected] |
| General enquiries email | [email protected] |
| Affiliate enquiries email | [email protected] |
| Technical concerns | [email protected] |
| General feedback | [email protected] |
| Phone number | +64 9 684 2739 |
| Working hours | Mon-Fri, 09:00-18:00 NZ time |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or matters that need an explanation or documents. Use a clear subject line and briefly describe what you need. Make sure your email address and other contact details are up to date before sending. Missing or unclear information may delay our reply.
Send us a message
Response Time
Support requests are usually answered within one business day. Send your enquiry by email or through the support portal, and include your account details and any relevant information so we can assist. More complex issues may take longer to resolve, depending on their nature. Please allow extra time if further details are needed.
Feedback
Share your feedback, suggestions or ideas to improve the site. All submissions are reviewed carefully and help shape updates to features, promotions and support tools. Use the feedback form in your account, the live chat or email support to send your thoughts. We read every message and use your input to make the service easier to use and more enjoyable.