Privacy, and Data Policy
We operate RockWin Casino and this page explains how we collect, use and protect personal information when you use our casino services. The policy sets out the types of data we may collect, why we need it, how we store and secure it, and the choices available to you. It also covers cookies and tracking, data sharing with third parties where required for service delivery, and how we update this policy. Read this page to understand your rights and how to contact us about your data. Use of our services implies acceptance of these terms.
Types of data collected
Personal data - name, email, date of birth, billing address, ID documents provided for verification, and contact details. Technical data - IP address, device and browser information, language, geolocation where necessary for compliance. Transactional data - deposit and withdrawal records, payment method details, game stakes and results, bonus activity and loyalty points. Support records - chat logs and email correspondence. We collect only data necessary to provide account access, payments, KYC and customer support.
How information is used
Account setup and verification - confirm identity, age and account ownership. Payments and withdrawals - process deposits, clear withdrawals and prevent fraud. Service delivery - enable gaming sessions, apply bonuses and loyalty rewards, record play history. Communication - send account notices, security alerts and transactional messages. Compliance - meet legal obligations such as anti-money laundering checks and age verification. Improvement and analytics - monitor system performance and detect abuse. Processing is limited to lawful purposes tied to account operation.
Data protection and security practices
Encryption - data in transit uses HTTPS/TLS. Storage - personal and financial records are stored on secure servers with access controls. Access control - only authorised staff and service providers have access on a need-to-know basis. Retention - we retain data for as long as required for legal, tax and business reasons or to resolve disputes. Incident response - we maintain procedures to respond to data breaches and will notify affected users where required by law.
Cookies and tracking technologies
Cookies - we use session and persistent cookies to enable login, store preferences and support gameplay. Analytics - anonymous analytics tools collect usage patterns to maintain service operation and improve stability. Advertising - where permitted, tracking pixels or similar technologies may be used for marketing and attribution. Cookie control - you can manage cookie settings in your browser; disabling certain cookies may limit site functionality.
User rights and control
Access - request a copy of personal data we hold about your account. Correction - request updates to inaccurate or incomplete information. Deletion - request account closure and deletion where retention is not required for legal reasons. Objection - object to certain processing where applicable under local law. Withdrawal of consent - where processing is consent-based you may withdraw consent, subject to service limitations. To exercise rights contact support with proof of identity.
Data sharing and third parties
Service providers - we share data with payment processors, identity verification vendors, game providers and hosting partners to operate the service. Regulatory and legal - we disclose data to law enforcement or regulators when required by law. Aggregation - anonymised and aggregated usage data may be shared for analytics without identifying individuals. All third parties are selected to ensure appropriate safeguards and limited use of data.
Updates to this policy
Changes - we may update this privacy policy to reflect legal or operational changes. Notice - material changes will be posted on this page and, where required, communicated to account holders. Effective date - the updated policy takes effect on publication unless otherwise stated. Continued use of our services after changes indicates acceptance of the revised terms.