Terms and Conditions Policy

We are RockWin Casino. This Terms and Conditions page sets out the rules that govern use of our site and the relationship between us and account holders. Read these terms before registering, depositing, or wagering. The page explains account responsibilities, eligibility, acceptable use, bonuses and promotions, deposits and withdrawals, dispute handling and how updates are applied. By using the platform you accept these terms and any linked rules. Keep personal details accurate, follow KYC requests when asked, and check this page regularly for changes that may affect your access or funds.

Account responsibilities

Create a single, personal account and keep login details secure. Provide accurate name, address, date of birth and payment details. Complete KYC checks when requested; withdrawals may be held until verification is done. Do not share your account or allow others to use it. Notify support immediately if you suspect unauthorised access. We may suspend or close accounts and withhold funds where fraud, chargebacks, collusion or misuse is suspected, in line with these terms.

Eligibility requirements

Access is limited to individuals who meet age and jurisdiction requirements. Minimum age is 18 or the higher limit required by local law. Residents of restricted territories listed in our Terms are not permitted to open accounts or place real-money wagers. Accounts must be funded using payment methods registered in the account holder’s name. Use of VPNs or other tools to bypass geo-restrictions is prohibited and may lead to account closure.

Acceptable use of the service

Use the platform only for lawful gambling and related account management. Do not attempt to manipulate games, exploit software, submit false documents or engage in collusion. Automated play, botting or patterns intended to circumvent bonus terms are not permitted. Any behaviour that undermines fair play or the integrity of games may result in stake voiding, bonus removal and account action. Follow in-game rules and provider terms for each game.

Bonus and promotion rules

Bonuses and promotions are governed by specific promotional terms in addition to these general rules. Bonuses may require activation via a promo code and are credited to a bonus wallet where wagering conditions apply. Wagering requirements, eligible games, max bet limits while wagering (for example NZ$7.50) and validity periods apply and must be met before withdrawal of bonus funds. Certain payment methods can be excluded from bonus eligibility. Free spins and bonus credits are subject to max-win caps and time limits.

Deposits and withdrawals

Make deposits using supported methods and currencies shown in your account. Minimum deposit levels for bonuses and promotions are stated in promotional terms. Withdrawals are subject to KYC checks and applicable account limits. Daily, weekly and monthly withdrawal limits apply as set out in account settings and the Terms. Processing times depend on the chosen method; we will process approved withdrawals in line with the method’s standard timelines. Large wins may be managed according to the Terms.

Dispute handling

Raise any disputes with support via the contact channels provided in your account. Provide requested information to allow investigation. We will review claims against account records and game/provider data. If a resolution cannot be reached via support, escalation routes described in the Terms apply. Decisions on technical disputes and game outcomes are made in line with provider reports and these Terms.

Updates to the terms

We may amend these Terms from time to time. Changes take effect when published on the site or communicated to account holders as stated in the Terms. Continued use of the site after changes are posted constitutes acceptance of the revised Terms. Check this page regularly and review linked rules for specific products, promotions and responsible gaming measures.